Refund policy
Returns We accept returns within 14 days of delivery. Items must be unused, in their original condition, and in original packaging.
To initiate a return, email us at [your email] with your order number and reason for return. We will respond within 2 business days with return instructions.
Non-Returnable Items The following items cannot be returned:
- Items that have been used or damaged after delivery
- Sale or discounted items
- Items without original packaging
Return Shipping Customers are responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.
Refunds Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.
Cancellations Orders can be cancelled within 24 hours of placement at no charge. Once an order has been shipped, it cannot be cancelled - please follow the return process above.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.
International Orders (United States) For US customers, please note that return shipping from the US to Singapore is at the customer's expense. We are not responsible for customs or duties on returned items.