Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Singapore Shipping
- Standard delivery: 2–4 business days
- We ship via Ninja Van, J&T Express, or SingPost
- Free shipping on orders above SGD 60
International Shipping (United States & other countries)
- Estimated delivery: 7–21 business days depending on destination and customs clearance
- We ship via DHL eCommerce, SingPost International, or similar tracked carriers
- Shipping fees are calculated at checkout based on weight and destination
Tracking A tracking number will be emailed to you once your order has been dispatched. Please allow 24–48 hours for tracking information to update.
Customs & Duties (International Orders) For orders shipped outside Singapore, customs duties and import taxes may apply depending on your country's regulations. These charges are the responsibility of the customer. For US customers, orders under USD 800 are generally not subject to import duties.
Delays We are not responsible for delays caused by customs clearance, carrier disruptions, or circumstances beyond our control. If your order hasn't arrived within the estimated timeframe, please contact us at [your email].
Lost or Stolen Packages If your tracking shows delivered but you haven't received your package, please contact us within 7 days of the delivery date and we will investigate with the carrier.